Quantifying the Full Value of Knowledge Management

I have discussed previously the importance of applying Data-to-Learning-to-Action thinking to knowledge management, particularly because all too often organizations under-invest in knowledge management because the FULL value is not quantified. Following up on that, here’s my talk on how to quantify that full value I gave at KMWorld Connect 2020 by applying the Data-to-Learning-to-Action approach, which UNIQUELY reveals the full value of KM!